Industry
AI agents for telecom
Operators run some of the largest contact centres in any country and are a front line against SIM-swap fraud.
Example outcome: Apply identity checks consistently before high-risk account changes.
Example agents
- Customer serviceHandles billing, plan and coverage questions by voice and chat.
- SIM-swap checksRuns step-up identity checks before high-risk changes.
- RetentionOffers approved retention options within set limits.
- Fault triageCollects fault details and opens a ticket with the right team.
What a compliance pack can cover
- Telecom regulator consumer protection code
- SIM registration rules
- Data retention and lawful access rules
- National data protection law
These are generic names. Each country pack maps them to your local rules, and coverage varies by country. We confirm what is available for your use case before a pilot.
Book a demoWe’ll base the demo on a telecom scenario.