Industry
AI agents for government and public services
Public bodies must serve every citizen fairly, in their language, and keep records that stand up to scrutiny.
Example outcome: Answer citizen enquiries from approved content and get complete applications to case officers, in the languages people use.
Example agents
- Citizen helplineAnswers service questions from approved content only.
- Case intakeCollects application details and checks completeness.
- Records requestsLogs and tracks information requests against statutory deadlines.
- Document processingExtracts and validates data from forms and letters.
What a compliance pack can cover
- Public records law
- Freedom of information rules
- Accessibility standards for public services
- National cyber security standards
- National data protection law
These are generic names. Each country pack maps them to your local rules, and coverage varies by country. We confirm what is available for your use case before a pilot.
Book a demoWe’ll base the demo on a government and public services scenario.
Citizen services, step by step
Open a citizen’s conversation, see the approved source behind each answer, decide as the case officer, and see the case record.
[Ministry] · ProductionNational cloud
Review queue / Citizen helpline agent
Citizen cases
Illustrative · sample data| Case | Service | Time | Application | Status | Actions |
|---|---|---|---|---|---|
| CS-4402 | Housing support | 10:42 | Complete · priority cue | Priority | |
| CS-4400 | Benefit renewal | 10:31 | Awaiting proof of income | Awaiting document | |
| CS-4398 | Business licence | 10:18 | Answered, no application | Answered | |
| CS-4396 | Housing support | 10:05 | Complete | With case officer | |
| CS-4393 | School transfer | 09:52 | Complete | With case officer | |
| CS-4391 | Birth certificate copy | 09:40 | Answered, no application | Answered |